Contact us
We usually reply within 1 business day. For questions about an order, include your Order ID.
- support@onesell.shop
- Support hours
- Monday to Saturday, 10:00 am – 6:00 pm IST
Bought something through OneSell?
Your order is with the seller you bought from — their details are on your order page. You can find it on Track order. See also our refund and shipping policies.
Grievance officer
In line with the Information Technology Act, 2000 and the rules made under it, complaints can be sent to our grievance officer at grievance@onesell.shop. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Looking for answers first? Visit Help & FAQ.